Privacy Policy

Effective Date: 23 February 2025

Snowy Mountain Software, a DBA of ZYEYZ, LLC ("Company," "we," "our," or "us"), is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose information when you access and use our website, snowymountainsoftware.com, and associated web sites (the "Service"). By using our Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary for authentication and authorization to provide you with secure access to our Service. We do not collect or store any unnecessary personal data.

a. Account Information

When you create an account, we collect:

  • Username
  • Email address
  • Password (securely hashed and never stored in plaintext)

b. Payment Information

We use third-party payment processors (e.g., Stripe, PayPal) to handle transactions securely. We do not store or process your payment details (such as credit card numbers). Instead, all transactions are handled by these third parties, which comply with industry security standards (PCI-DSS).

c. Automatically Collected Information

When you access our Service, we may collect certain technical information automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Access times and referring URLs

This information is used solely for security, fraud prevention, and improving the functionality of our Service.

2. How We Use Your Information

We use the collected data exclusively to:

  • Provide secure access to our products and content.
  • Authenticate and authorize users.
  • Detect and prevent fraudulent or unauthorized activity.
  • Improve the functionality and security of our Service.
  • Respond to customer support inquiries.

3. Data Security and Storage

We take the security of your personal data seriously and implement best practices to protect it:

  • All sensitive data is encrypted at rest and in transit.
  • Passwords are stored using strong cryptographic hashing algorithms.
  • We do not sell, rent, or share your personal data with third parties.
  • We use industry-standard security measures, including firewalls, intrusion detection, and access control mechanisms.

4. Data Sharing and Disclosure

We do not sell or share user data with advertisers, data brokers, or other third parties for marketing purposes. However, we may disclose information in the following limited circumstances:

  • Legal Compliance: If required by law, such as in response to subpoenas, court orders, or other legal processes.
  • Fraud Prevention and Security: To investigate and prevent fraudulent transactions, security threats, and unauthorized access.
  • Service Providers: We may share limited data (such as IP addresses) with trusted service providers who assist in securing our platform, provided they comply with strict confidentiality obligations.

5. Third-Party Payment Processing

All financial transactions for paid access to our games are processed through secure third-party payment processors. These payment processors handle all billing information and operate under their respective privacy policies. We recommend reviewing their privacy policies before making a transaction.

6. User Rights and Choices

You have the following rights regarding your data:

  • Access and Correction: You may review and update your account details at any time.
  • Account Deletion: You may request account deletion by contacting us. Upon verification, we will permanently delete your account and associated data, except for information required for legal compliance.
  • Data Portability: If required, we can provide an export of your account information in a structured format.

7. Cookies and Tracking Technologies

We use minimal cookies and tracking technologies strictly for authentication and security purposes. We do not use third-party tracking or advertising cookies.

8. Retention Policy

We retain only the necessary authentication and authorization data for as long as your account is active. Upon account deletion, we remove all personally identifiable data, except where retention is required by law (e.g., for fraud prevention or compliance with legal obligations).

9. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we learn that a child under 13 has provided personal information, we will take immediate steps to delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." Continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

Snowy Mountain Software
DBA of ZYEYZ, LLC
Email: customerservice@zyeyz.com