Privacy Policy

1. Introduction

Snowy Mountain Software, a division of ZYEYZ, LLC ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snowymountainsoftware.com (the "Website") or use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Contact information (name, email address, phone number)
• Project specifications and business requirements
• Any other information you choose to provide when contacting us

2.2 Information Collected Automatically

• Usage data (pages visited, time spent, clicks, interactions)
• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies (see Cookie Policy section)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your inquiries and provide customer support
• Develop software solutions tailored to your business needs
• Comply with legal obligations
• Protect against fraud and security threats

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (such as payment processing, hosting, email delivery)
• Legal Requirements: When required by law or to comply with legal processes
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure infrastructure and hosting

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Contact inquiries: 3 years from last contact
• Project files and documentation: 5 years after project completion
• Website analytics data: Maximum of 26 months

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Data Portability: Request transfer of your data to another service
• Object: Object to certain types of processing of your information

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. For detailed information about the cookies we use, the tracking technologies employed, and your choices regarding cookies, please refer to our separate Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.